📦 General Shipping Policy

Q: Is shipping included in the price of my order?

A: Yes! All Goose Gear product prices include shipping to destinations within the lower 48 contiguous United States.
Q: Do you offer shipping insurance?

A: Yes! Goose Gear provides complimentary shipping protection through Route at no additional cost to you. This covers lost, stolen, or damaged packages. See the Route Shipping Protection section below for details.
Q: How long does it take to receive my order?

A: Goose Gear products are built to order, and lead times vary. Once your order ships, transit time depends on the carrier and your location. You will receive a tracking number when your order leaves our facility.

🌎 Where We Ship

Q: Do you ship to Alaska or Hawaii?

A: Shipping to Alaska or Hawaii is not included in our pricing and must be quoted separately. Please contact sales@goose-gear.com for a custom shipping quote.
Q: Do you ship internationally?

A: No, Goose Gear does not ship directly to international addresses, U.S. territories, or APO addresses. However, international customers can use a USA-based freight forwarder to receive their orders.
Q: Can Goose Gear provide Customs or Export documents?

A: No, we do not provide Commercial Invoices, Customs, or Export documents. All international sales must go through a Goose Gear dealer or be arranged via a freight forwarder.

🛡️ Route Shipping Protection – Lost, Stolen, or Damaged Packages

Q: What is Route Shipping Protection?

A: Goose Gear has partnered with Route to provide free shipping protection for all orders. This service covers lost, stolen, or damaged packages during transit.
Q: How do I file a claim if my package is lost, stolen, or damaged?

A: You can file a claim through Route’s Resolve Center:

  1. Visit the Route Resolve Center: File a Claim Here
  2. Enter Your Order Details: Input your email and order number.
  3. Select the Affected Item(s): Choose the item(s) you’re reporting.
  4. Choose the Issue Type: Options include “Lost,” “Stolen,” or “Damaged.”
  5. Provide Supporting Details & Photos: Describe the issue and upload any photos/videos if applicable.
  6. Submit Your Claim: Review everything and submit your request.

For full details on Route’s protection, visit their Shipping Protection Policies.
Q: What are the deadlines for filing a claim?

A: Claims must be submitted within the following timeframes:

Lost Packages

  • Domestic: 7-30 days from the last tracking update
  • International: 20-30 days from the last tracking update

Stolen Packages

  • Must be reported 5-30 days after the delivery date

Damaged Packages

  • Must be reported within 30 days of delivery

🚛 Freight & Large Item Deliveries – Important Details

Q: How will I be notified about my freight delivery?

A: Goose Gear will call to confirm your delivery before it ships. People move, go on vacation, or may not be home, so we call to verify that someone will be available to receive the shipment. Additionally, the freight company will also call to schedule your delivery. Please be sure to answer your phone to avoid delivery delays.
Q: How should I prepare for my freight delivery?

A: To ensure a smooth delivery:

  • Accessibility: Confirm that your delivery location can accommodate a freight truck. Inform us in advance of any restrictions such as narrow roads, low-hanging branches, or gated entrances.

  • Contact Information: Provide accurate contact details. Some carriers may reach out to schedule a delivery appointment.
Q: What is liftgate delivery, and do I need it?

A: A liftgate is a hydraulic platform on the back of the truck that lowers heavy freight to the ground. If your location lacks a loading dock or forklift, a liftgate is essential. Not all trucks have liftgates, so request this service when placing your order.
Q: Will the driver assist in moving my shipment indoors?

A: No, freight delivery is curbside only. The driver will unload the shipment to the ground (if equipped with a liftgate), but moving the product inside is your responsibility. If you require inside delivery, contact us beforehand; additional fees may apply.
Q: What should I do upon receiving my shipment?

A: Upon delivery:

  1. Inspect Before Signing: Examine the exterior packaging for visible damage. If damage is evident, note it on the delivery receipt and take photos.
  2. Check the Contents: Open the package promptly to inspect for hidden damages. Report any issues to us within 24 hours.
Q: Are there additional fees I should be aware of?

A: Some situations may incur extra charges, including:

  • Limited Access Locations: Deliveries to areas like schools, construction sites, or remote locations may have additional fees.

  • Inside Delivery: If you request the driver to carry the freight beyond the curbside.

  • Redelivery: If a delivery appointment is missed and rescheduled.

For detailed information on potential fees, refer to the specific carrier’s guidelines:

• XPO Logistics: Guaranteed Freight Delivery Services

• FedEx Freight: Customer Solutions Support

• Saia LTL Freight: Saia LTL Freight
Q: How can I track my shipment?

A: Once your order ships, we’ll provide a tracking number. Use this number on the carrier’s website to monitor your shipment’s status:
Q: What if I need to change my delivery address or have special delivery requirements?

A: Contact us immediately at sales@goose-gear.com or call/text 844-466-7334 with any changes or special requests. Address changes or special accommodations made after shipment may result in additional fees and could delay delivery.